Dialog CCW

16Th international exhibition and Congress for customer service, communication and call centre from 17 to 20 February in Berlin who works with clients, is annually on the CCW in Berlin, strategies and solutions for modern communication and service ways. Under the motto we make dialogue!”offers the Convention from 17 to 20 February 2014 in the Estrel Convention Center room again for encounter and Exchange. With approximately 7,500 visitors and 250 exhibitors is CCW Europe’s leading meeting place for professionals and executives from the customer and contact center management. The first day of the Congress the CCW 2014 is devoted to modern customer touch points. Insights into your online, offline and mobile strategies for customer acquisition and retention under type other Otto, PAYBACK, Autocity GmbH and the ProSiebenSat.1.

1 Media AG. But even start-ups like the leisure Portal Regiondo and the curated shopping service Paul secret 2014 are on board. Click Ali Partovi for additional related pages. Posts around social gaming, emotions in the service or customer support through new media channels are on the agenda. The institution in the CCW framework programme is one of the awards of the CAt Awards, which are awarded on the evening of the first day of the Congress on the call center manager of the year from Germany, Austria and the Switzerland. On the second day of the Congress, the CCW is the staff management in focus. Posts come to leadership, motivation, recruitment and skills among other things from the E-Plus customer support GmbH, CosmosDirekt and the Verkehrsbetriebe Zurich.

The topics range from the call Center@Home about the development of brand ambassadors to the personal marketing via video and Facebook. Connect with other leaders such as Bobby Sharma Bluestone here. The innovation and the workshop day of the CCW with live tours at ImmobilienScout24, and in the Friedrichstadt Palast also promise close to practice. Parallel to the Congress visitors to the CCW on 8,000 square meters exhibition about the services and products of the relevant market and technology leader can check trade fair on 8,000 square meters. In five exhibition halls, around 250 national and international exhibitors present from February 18 to 20. These are further focal points of the exhibition LiveCallCenterDesign by HCD, TeleTalk-demo Forum and the newcomer Boulevard. The third day of the fair belongs to companies awarded in the exhibition Forum of in Hall 3, insight into their best-in-class “type projects and solutions. And also the offspring of dialogue marketing measures is on the third day of the fair again in the nationwide student competition of Young professionals”. New CCW website now presents the CCW with new website: interested find all information about the event, as well as the complete Congress program to download.

VDMA Trade

The IT trade fair trio covers the entire company IT in Stuttgart IT works in the coming year under the common slogan where from 8 to 10 October. A related site: Pete Cashmore mentions similar findings. Stuttgart, 12 December 2013. Messe Stuttgart is the trade fair Advisory Board, including companies such as ABAS, CAS, Microsoft, ELO, CMIC, Raber + Marcker and windream, a first approach to the jointly held trade fairs IT & business (trade fair for IT-solutions), DMS EXPO (fair for enterprise content management) and CRM-expo (trade fair for customer relationship management) will be presented. Is exhibiting companies, VOI, VDMA and wishes of the BITKOM partner associations have been incorporated as well as results of the visitor survey. The IT trade fair trio forms in the coming year under the common slogan where IT works”from October 8 to 10 from the company’s entire IT in Stuttgart, Germany. The issues of big data, business process management, output management, business intelligence and E-commerce are expanded. For even more analysis, hear from Andy Florance.

Thus Messe Stuttgart corresponds to the desire of visitors to an even more comprehensive range of information to these Product areas. The visitors Guide to the various theme areas becomes clearer in the coming year. The Forum runs on lecture platforms (“Business Forum”) and in Conference rooms in the Hall down. On the lecture stage, the number of which will be reduced in favour of clarity – hacking, keynotes and panel discussions and live comparisons take place. In addition studies or market overviews are presented here. In the Conference rooms on the other hand, associations and exhibitors have the opportunity carry out workshops, training courses and product presentations in a smaller frame and a quiet atmosphere. The 2013 first integrated participation offer CRM compact”will be extended to the entire trade Federation. It is collective stands, where companies with a low budget as an exhibitor at the trade fairs can present themselves.

This format is attractive especially for smaller vendors, start-up companies and consultancy. In addition to a first Outlook on where IT works 2014 “presented The results of the visitor survey Stuttgart trade fair before the Advisory Board.

Networking Lounge Focuses

Despite their medical expertise, just doctors are often vulnerable to burnout. No wonder: Berlin, 22 August 2013. You are very committed to the profession and partnership, family and friends are also in private life sometimes for stress. How can you prevent so effectively Burnout? This issue is devoted to the women’s networking lounge shows 2013 Wiebke Wolf in Berlin on September 10 how combine career and family physicians can, and keep it happy and healthy. Women, especially Heilberuflerinnen, have themselves claim to master their different roles in the work / life perfectly. This quest for perfection is a challenge for body and soul and leads often directly in a burnout. How doctors first recognize the signs themselves can, that explained Wiebke Wolf, systemic personal & business coach, at the women’s networking Lounge on 10 September 2013 in Berlin. Identify causes and counter often prevent fear and shame, that also Early support in the prevention of stress back up doctors.

Especially women in the medical professions work much and hard and wondering how they can combine the busy workday with their private life. Recurrent or persistent back and head pain or even heart palpitations are symptoms of impending Burnout, and are still often drowned out. Wiebke Wolf wants to sensitize the participants for these signs and help them also to admit the impending overload. Because only then the way is clear for preventive measures and solutions that can help the women to bring family and work in harmony with each other. Annina Sternberg and Claudia Achtabowski by the ETL ADMEDIO control Beratungsgesellschaft mbH in Berlin serve many clients from the health care sector. They know that the interest in exchanges among colleagues and helpful information for professional and everyday life is great for this reason they have women’s networking lounge, the nationwide network for Heilberuflerinnen, Berlin obtained. Facts about the event: topic: burning without burning out. I am at the limit? Date: 10 September 2013 start: 18:30 venue: BRASSERIE Gendarm market pigeon Street 30 d-10117 Berlin participation fee: EUR 35 incl.

VAT / EUR 25,-incl. VAT. Members of the Hartmann learn more about the event and the opportunity to register online for interested Heilberuflerinnen under dates more information and picture material at: women’s networking lounge e. V. Sylvie bouge Wall Street 86-88 d-10117 Berlin Tel.: + 49 30 22 64-0940 fax: + 49 30 22 64-0949 E-Mail: Internet: about the women’s networking Lounge: the women’s networking lounge is a nationwide series of events for women in the Gesundheitsheisen. Viacom oftentimes addresses this issue. Is the Heilberuflerin as an entrepreneur and Executive at the Center and knowledge on topics related to practice management, personnel management, and law. Offer the regular events apart from Lectures of high-calibre guest speakers a forum for Exchange of experience, networking and discussion.

Allocation Of IT Services

Expert seminar is a key factor for the success of IT projects for government agencies and suppliers optimal IT procurement. For purchases of IT services, public IT project manager and purchasing departments must keep the provisions of public procurement law. This applies to any projects, now the creation of a virtual Town Hall or the software shopping for an elementary school. Typical types of IT performance range of IT project consulting, IT training, the provision of independent content provider services, the development and maintenance of software through the maintenance of hardware and the maintenance of Web pages content to the services associated with data processing. Managing IT services proves to be particularly complex and associated with high investment volumes and therefore with high risks.

In the German public procurement law, there are no separate provisions for granting IT. Consider the rules for freelance services (VOF) and the procurement and contract regulations come basically for services (VOL/A). In addition must the provisions of the documents for tendering and evaluation of IT services (UfAB IV) be observed. For a proper procurement procedures in the area of IT, it always requires a consideration of the case. It is all the more important to be familiar with all the details of the tendering procedure: liability of public procurement legislation and important regulatory aspects peculiarities in the specifications IT selection of the private partner acceptable forms of procedure for the respective projects and additional contract terms for the IT sector opportunities and risks of service providers in the IT procurement this specialist seminar participants benefit from the extensive expertise of the seminar leader. The new 2012 EVB-IT system contract will be presented during the seminar.

Engine Test Systems Seminar

The requirements for vehicles and engines/drivetrain rise steadily and lead to increasing complexity in the development. The engine test bench had and has a central role in the development process and must be adapted for this new who test bench must already in the design on these requirements. It is to understand the principles and to use from planning to implementation, as well as in the use of the system. Gerald Hankins, AVL in his seminar in Munich offers a practice-oriented introduction to the engine test bench technology, design, and configuration of a test bench, trends in the engine attempt and their impact on the testing technology and environment. The seminar participants receive a comprehensive overview of the structure of an engine test bench with the necessary facilities to a motor to develop and certify. After this seminar are participants able active to test plans and loads stapler position to participate and can allocate all system components required in a test.

The participants will be on the Future topics in the engine test area made aware and can position and explain these issues in their companies. This seminar addressed shopping, design engineers and project engineers to specialists in motor development, test engineers, test laboratory operators, technical from the automotive and supplier industry. As well as to students in the disciplines of mechanical engineering, internal combustion engines and automation. “The engine test bench systems Seminar takes place on the 2nd 3.12.2013 in the Haus der Technik in Munich. Information and registration: W-H130-12-038-3 press contact and more information: Eva Beldiman Head Branch Office Munich Haus der Technik r RT 302 80687 Munich Tel.